Shipping policy
Shipping Information
At S H A the Premium, we place great importance on processing your order carefully and efficiently. Below you will find all the important information regarding shipping, delivery times, and order tracking.
Order Processing
We typically process and ship your order within 1–2 business days (Monday to Friday, excluding public holidays).
Please note that during new collection launches or sale periods, processing times may be longer due to increased order volume. Our team always strives to prepare and dispatch all orders as quickly as possible.
Shipping
We offer shipping within Austria, throughout the European Union, and to selected international destinations.
Available shipping options and estimated delivery times will be displayed during the checkout process.
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to track your shipment at any time. Please note that tracking information will only become available after the shipping carrier has completed the first scan of your package.
International Shipping & Customs
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country. These fees are the responsibility of the recipient unless they have already been calculated and paid during checkout.
Please note that customs clearance procedures may affect delivery times. For further information regarding possible customs fees, we recommend contacting your local customs authority.
Changes to Your Shipping Address
Please ensure that your shipping address is correct before completing your order.
Once an order has been placed, we may not be able to change the shipping address, as processing begins as quickly as possible.
Undelivered Orders
If your order has not arrived as expected, please first check the shipment status using your tracking number.
If your tracking information indicates that your order has been delivered but you have not received it, please contact us at:
We will be happy to investigate the issue for you.
Incorrect Orders
If you have received the wrong item, please contact us immediately at:
We will work to resolve the issue as quickly as possible and, if necessary, provide you with a prepaid return shipping label.
Contact
If you have any questions regarding your order or shipping, please feel free to contact us at any time.